We value our customers and we are here to serve you as best as we can, we are able to do what we are doing because of you. Customer satisfaction is our number one priority, when you are satisfied we are satisfied.
1. You have 5 days to decide if an item is right for you, if not, you can certainly come to us within 5 days of receipt
2. The following items cannot be returned or exchanged: bodysuits, lingerie & sleepwear, swimwear, jewelry, and accessories Scarves, bags.
3. Returns must be received in new condition; unused, unworn, unwashed. Items returned with obvious use, makeup, deodorant, perfume, or similar product stains will be subject to refusal.
4. Any address on the parcel is not approved return address, and we don’t accept the returned package without authorized return address from customer service representative.
5. Please return through your local post office. All return fees will be covered by you.
6. For the returns, no signature required! Please do not add signature service otherwise we are highly likely not to receive it and this will delay your refund progress.
7. This is the most important step, please send us your return tracking number. Without this info, we can’t apply any refund for return.
8. You can also track the package online, then you will know when the package is delivered to us.
9. Once we have received the returned item(s), our customer service will apply the refund in 7 working days.
Yes the customer need to pay for the return shipping. return shipping fees are non refundable, please return through you local post office to avoid tax.
Yes you can, but first you will have to return the item you want to exchange before we proceed to ship the item you are exchanging for.
please note that if the item that you want cost more than what you had earlier ordered then you will have to pay for the additional cost.
Yes we ship worldwide, if your country is on the map and has a post office then you are eligible to order on our site.
Yes we have free shipping for certain items on our site but not for all items.
Customers will be asked to pay an optional insurance fee for all orders above 500$, this is to ensure that if your order gets damaged or missing we will reship the parcel at no extra cost.
N.B, this is optional.
Yes we do. if you need it, please contact our customer service after purchase.
We will send you the tracking link for your order when its shipped.
when your order is posted, we will send you the tracking number and link. Sometimes the email may go to spam, please have a check. If you still cant find it please contact our customer support.
Your order may be divided into two or more packages due to a difference in processing time or there are many items in your order which have to be divided.
signature may be needed when the package is delivered, so its preferable for you or someone else to be home. please contact your local postal service or the carrier company if you missed your package.
As it is an international shipping, the shipping will take longer to be updated when it is in transit or in the customs checking. We are always doing our best to make sure all tacking details are updated.